Speaker: Lakisha Hyatt, CEO, Connecticut Valley Hospital

When it comes to dealing with difficult people, it can be tough to just “grin and bear it.” Many times, we have to be around these difficult people whether we want to or not. This workshop, led by Lakisha Hyatt of Connecticut Valley Hospital will focus on:
 
How to handle customers/ clients
De-escalation tactics
How to manage our responses in these situations,
and more!
 
This workshop is open to anyone that deals with “difficult people”!